Did you call the Merchant after you expected to receive the package?
No – Have you waited the allotted time to receive merchandise based on the Terms & Conditions? Please call the Merchant to report non-receipt of merchandise and request either a refund or reshipment of the product.
Yes – If Merchant said they would issue credit, you must wait 10 days to allow the Merchant to issue the credit. If there is no credit in 10 days, you may file a merchant dispute. If the Merchant says they will not issue a credit, you may file the merchant dispute.