If you think someone has accessed your Beacon Credit Union accounts, call us immediately. If necessary, we can put a hold on your accounts and get you new debit or credit cards.

Beacon Debit Card
To report a lost or stolen Beacon Debit Card, call: (800) 762-3136
After business hours and weekends call: (833) 337-6075 ((614) 564-5105 for those traveling internationally)


Platinum Equity (HELOC) VISA
To report a lost or stolen Platinum Equity Visa card, call Card Holder Services at (800) 449-7728 or Customer Service at (855) 510-0948

Their office is open during the following days and hours:
Monday – Friday • 8:00 a.m. – 6:00 p.m. and Saturday • 9:00 a.m. – 12:00 noon