Welcome to the Troubleshooting area. Here you can get information and suggestions for problems you may be experiencing.

Click on a problem below for information and suggestions related to that problem.

If this area does not provide the information you are looking for, go to our home page, click on Beacon Online above the green Login button. Once you are at the Beacon Online login screen, you will see a list on the left hand side of the screen that will include a feedback option. Click on the feedback link and send us a description of your problem.

Beacon Online Troubleshooting:

What if I forgot my Password?

Simply enter your Sign-On ID and click enter then choose the “Forgot Password?” link.

This will bring you to a screen where you will need to do the following:

  1. Enter your Sign-On ID and Email address and click Continue
  2. Enter the OTP.

An auto-generated One Time Password (OTP) will be sent to the email address you have saved in the system and is valid for 10 minute(s). If you enter valid OTP in the stipulated time, a new randomly created password will be emailed.

 

What if I forgot my Sign-On ID?

If you have forgotten your Sign-On ID for the Online Banking Service, please contact the Beacon Credit Union Contact Center at (800) 762-3136 option 3.

 

I’m “Locked Out”; What do I do?

For security reasons we require that you contact the Beacon Credit Union Contact Center at (800) 762-3136 option 3.

 

Why is my Sign-On ID or Password not working?

If you feel you may have entered your Sign-On ID and Password correctly and are still unable to log-in to online banking, you may be locked out. After three (3) unsuccessful attempts, the account will be locked (there will not be a “locked out” notification). Please contact Beacon Credit union at (800) 762-3136 for assistance in resetting your account credentials.

 

I’ve requested an Account to be added, but it doesn’t show up in my Accounts Summary.

When you request an account to be added, it will usually show in your Accounts Summary the next time you sign on. Occasionally, it may not appear until the next business day. If the account doesn’t show up in your Accounts Summary page after one business day, send a message to the Customer Service Desk and the matter will be researched.

 

The information in my register doesn’t appear to be up-to-date.

Beacon Online is updated each morning with posted transactions from the night before.

If you feel that an item has cleared but is not showing in your register, send a message to one of our Service Desks using your mail option.

 

There is a transaction in my register that I do not recognize.

If there is a transaction in your register that you don’t recall making or creating, send a message to one of our Service Desks using your mail option. Please specify the transaction information and the issue will be researched by our staff.

 

I can view other areas of Beacon Credit Union’s website but I can’t get into Beacon Online Internet Banking.  What’s wrong?

If you are able to view other areas of our website, but are unable to access Beacon Online Internet Banking, it may indicate that you are having a problem accessing secured sites in general. Both your browser and Internet Service Provider must support secured sites. Refer to the requirements for using Beacon Online Internet Banking. Another reason that you might not be able to access Beacon Online Internet Banking is that cookies may not be enabled. In order to enter the secure encrypted site, you must be accepting cookies. To enable cookies, please refer to the Help function of the Browser in which you are using.