Beacon Online – Troubleshooting
Welcome to the Troubleshooting area. Here you can get information and suggestions for problems you may be experiencing.
Click on a problem below for information and suggestions related to that problem.
If this area does not provide the information you are looking for, go to our home page, click on Beacon Online above the green Login button. Once you are at the Beacon Online login screen, you will see a list on the left hand side of the screen that will include a feedback option. Click on the feedback link and send us a description of your problem.
Beacon Online Troubleshooting:
Simply enter your Sign-On ID and click enter then choose the “Forgot Password?” link. This will bring you to a screen where you will need to provide your Sign-On ID and email address. You will be prompted to answer the security question/phrase you chose under the ACCOUNT SERVICES tab within Beacon Online Internet Banking. If your responses matches what is stored, a new randomly selected password will be emailed to the email address we have on file.
If there is no “Forgot Password?” link on the Log On page, please contact the Beacon Credit Union Contact Center at 800-762-3136 option 3. Upon verification, a temporary password will be assigned to you. You will be required to change this password at your first sign on.
If you have forgotten your Sign-On ID for the Online Banking Service, please contact the Beacon Credit Union Contact Center at 800-762-3136 option 3.
If you would like to change your Sign-On ID for the Online Banking Service, please contact the Beacon Credit Union Contact Center at 800-762-3136 option 3.
Beacon Online Internet Banking will automatically log you off if you have remained idle for a period of time. This is done in case you have forgotten to log off the system. If you are idle on a particular page for a while, the system may interpret this to mean that you have left the system and will subsequently log you off. When you request your next page, you will be presented with the ALERT screen and you will need to log back into your account.
This is most commonly caused by your browser not being configured to accept cookies. You should be aware that Beacon Online Internet Banking depends on cookies to verify your identity after signing in. If you’ve disabled cookies from within your browser, or if you are running third-party software that intercepts or deletes cookies, you will not be able to use Beacon Online Internet Banking to manage your accounts. With Microsoft Internet Explorer, you have the option of ordering your browser to disable all cookie use, to accept all cookies, or to alert you every time a cookie is offered. Then you can decide whether to accept one or not. If you have your cookies disabled, you will be presented with an ALERT page whenever you attempt to Sign-On. If you chose to be prompted every time a cookie is offered, you will get a number of dialog boxes after signing in asking whether you want to accept the cookie. If you answer “yes” to these dialog boxes, you will be allowed to use the system. If you answer “no” to any of these dialog boxes, you will be presented with the ALERT page.
To change how your browser deals with cookies, please refer to the Browser’s Help function.
For security reasons we require that you contact the Beacon Credit Union Contact Center at 800-762-3136 option 3.
When you request an account to be added, it will usually show in your Accounts Summary the next time you sign on. Occasionally, it may not appear until the next business day. If the account doesn’t show up in your Accounts Summary page after one business day, send a message to the Customer Service Desk and the matter will be researched.
Beacon Online is updated each morning with posted transactions from the night before.
If you feel that an item has cleared but is not showing in your register, send a message to one of our Service Desks using your mail option.
If there is a transaction in your register that you don’t recall making or creating, send a message to one of our Service Desks using your mail option. Please specify the transaction information and the issue will be researched by our staff.
If you are able to view other areas of our website, but are unable to access Beacon Online Internet Banking, it may indicate that you are having a problem accessing secured sites in general. Both your browser and Internet Service Provider must support secured sites. Refer to the requirements for using Beacon Online Internet Banking. Another reason that you might not be able to access Beacon Online Internet Banking is that cookies may not be enabled. In order to enter the secure encrypted site, you must be accepting cookies. To enable cookies, please refer to the Help function of the Browser in which you are using.