FAQ: ATM and Debit Card Program Changes

What is the ATM, HSA & Debit Card Conversion at Beacon?
Beacon is converting to a new card processor.  You will be receiving a new card prior to August 15th.  They will be mailed out after August 1st.  The new cards will have a new look, a new card number, new PIN (personal identification number) and different expiration date than your current card.

What about my old card?
The current ATM, HSA or Debit Card you carry will no longer be valid beginning the overnight hours of August 14, 2007.

What do I do with my new card?
You must activate your new card on or after August 15th prior to using it.  Activation may take place via the telephone (Elan toll free number for this service - 800-448-8268) or at any ATM.

I have an ATM card.  Does it have to be activated??
No, they arrive in the mail already activated.  Only the HSA and Debit cards must be activated.

Can I have my same PIN?
You may choose to reset your newly assigned PIN at any Beacon CU Automated Teller Machine after activation of the card.  PIN’s may be reset to the same number as your current PIN.

What about my automatic payments?
IMPORTANT:  Any preauthorized debits or transfers that you have set up using your current ATM, HSA or Debit Card must be changed to the new card numbers and expiration dates since the existing card numbers will not be valid after August 14, 2007.

Will your ATM machines have Spanish now?
Select machines will be equipped to include directions in Spanish.

Who do I call if I have questions?
You will receive more information via mail and in your account statements prior to August 15.  If you have any questions, you may contact our Beacon Credit Union Contact Center (press Option 3 when calling any of our Beacon CU offices) or visit any of our Beacon CU offices.

How will this change benefit me as a BCU Member?
As part of the change, Beacon Credit Union will join the MoneyPass® surcharge-free ATM network, which translates into significant benefits for you.  MoneyPass® has thousands of surcharge-free ATMs coast to coast — and the network continues to grow.  When you complete a transaction at any MoneyPass® ATM, the credit union or bank who owns that machine will not charge you a surcharge fee.  Beacon Credit Union will also remain a member of the Alliance One surcharge-free network, which offers similar benefits. Start here to find MoneyPass® locations near you.

Read the Announcement